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Already registered ACT, but saying I need to register

New Member
Posts: 1
Country: USA

Already registered ACT, but saying I need to register

I have had ACT since December 2012.  At the time I received it, I downloaded it from the internet, and installed it on my computer.  I registered the product, and when I opened ACT, it had me using the trial version.  Now, it says the trial version has expired, and I need to register the product to continue.  When I put in my product code, it says the product is already registered, and will not let me open ACT.  How do I resolve this issue?

Platinum Super Contributor
Posts: 5,275
Country: USA

Re: Already registered ACT, but saying I need to register

Hello Ladydoezema,

Welcome to the ACT! Community!

 

Try running Sage ACT! using the 'Run as administrator' option, to see if it will recognize the registration.  To do this:

- close Sage ACT!

- right click on Sage ACT! icon > select 'Run as administrator'

- prompted to register or not?

 

If still prompted to register, see the following article for steps to resolve: KB Article 23124

 

 

Greg Martin
Sage