05-26-2010 02:30 PM
Eek! I open my database and discovered all but 4 contacts were deleted (over a 1000).
I am the only user and I did not delete it (long time user - know how to delete and the permanency of delete).
Checking the history, I discovered to huge deletes in the middle of the night.
The first one is on 5/3/10 with time spanning from 2:21 AM - 2:28 AM deleting about 150 contacts.
The second one is on 5/21/2010 with time spanning from 4:51 am to 4:53 am deleting about 970 contacts.
There are a handful of contacts deleted between the two mass deletes that look legitimate (work day times and about 10/20 at a time - I am cleaning up the database).
My biggest concern is the mass delete of over 970 contacts. My husband suggested Companion Link might be suspect.
I know there is no recovery from this - just restore from a back up. Please correct me if there is a solution for recovery as my backup is older than desirable.
My question is what happened? So I can prevent it from happening again. I cannot afford this happening again and now I have lost trust in ACT! and the whole system.
I am new to ACT! 2010, is there a log report I can look at for more information?
Have you heard of this before / or did it happen to you? Ideas on safeguarding for future?
My system set up - is ACT! to Companion Link to Google to iPhone and back.
I still have the contacts on the iPhone and in Google. I have disabled Companion Link for the moment to protect that data.
WIN 7 Ultimate
ACT! 2010 v22.214.171.124
Companion Link v3.00.0000
Microsoft Office / Outlook 2007 (12.0.6514.5000) SP2 MSO (12.0.6529.5000)
iPhone 3G v3.1.3 (7E18) – replaced iPhone with same type/version 5/18/10
Any thoughts, suggestions or ideas are greatly appreciated.
05-27-2010 03:01 PM
02-16-2012 09:16 AM
In my case, last week SAGE ACT deleted 1 contact but the only information that remained was the name. All else gone.
This week again deleted another different contact. And I dont know what can be.
Can you help me with this problem?
Im from México City.
The SAGE ACT version for my company is:
Sage ACT Premium WEB 2011 13.0.401.0
Thanks in advance.