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After Upgrade Word Template Issue

New Member
Posts: 1
Country: United States

After Upgrade Word Template Issue

After I updated, as requested by Sage/Act, my templates in word don't display correctly.  I can select both the templates that come with Act as well as the templates that I have created and neither of them will show up in MS Word.   When I select them Word pops but nothing is in the display like there was no document open...


This is the version I am currently using "ACT! by Sage 2009 (11.0) Version, Hotfix 1".

Platinum Elite Contributor
Posts: 6,537
Country: USA

Re: After Upgrade Word Template Issue

What version of ACT! did you upgrade from?

What version of MS Word are you using?

Are you able to create a new template, and does that display when you merge it?

Greig Hollister

Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.