07-12-2015 03:10 PM
Using Win7 with ACT! 2012. When I click the launch shortcut... nothing. No error message, no splash screen -- just nothing. I uninstalled and re-installed with no success. With Task Manager open on the Processes tab, ActSage.exe momentarily pops up, but that's it. From a KB article suggestion, I entered the SQL Server Configuration Manager application and selected SQL Server Services in the left column. The right pane shows "The remote procedure call failed. [0x800706be]". Not sure if that is significant. HELP!!!!
07-12-2015 04:40 PM
ACG is the problem. There are other threads with suggestions on exceptions to make in AVG to allow ACT! to function. It appears to mot be a single exception that needs to be made. As a check try disabling AVG temporarily and see if ACT! starts. By the way I have AVG Internet security 14 on one system and version 15 on the other and it has only caused problems with AVG 15.
07-12-2015 09:10 PM
Try the suggestion in this post.
07-13-2015 04:27 AM
I turned off AVG and the problem persists. I operate this ACT database from 2 locations in my facility. When I attempt to start ACT from the PC that holds the database, nothing happens. When I launch ACT from the 2nd, remote, PC, ACT starts but posts the error message "The SQL database command timed out". I hope this is helpful and thanks for helping.
07-13-2015 08:32 AM
The problem is with AVG. Your experience is similar to mine and I had to call AVG and they were able to fix the problem which included several ACT! exceptions in AVG and he also reinstalled the update. I would suggest that you call AVG.
07-13-2015 09:14 AM
I don't have an exact answer except that I have seen where disabling antivirus programs didn't fully disable them and it took an uninstall and reboot to completely disable them. I believe that some of the AVG problem is related to SQL. I also have a third party report editor that accesses the ACT! SQL database directly and it also wouldn't open after the AVG update but would after AVG worked on my system.
For what it's worth, I knew in advance that people were have problems launching ACT! following an AVG update so I focused my fix attempts on AVG and finally had to call AVG for help.