04-28-2012 05:04 AM
My client is the database administrator with 3 remotes. On the Administrative tab, the Record Manager field does not have a drop-down arrow. He can click in the field and type over the name there but it does not "save". It always reverts back to the original name.
He can perform a lookup and do an Edit--->Replace Field to successfully update Record Manager so he has the administrative authority to change Record Manager there's just something wrong with the field.
The Record Manager field is appropriately greyed out on the remote databases.
04-28-2012 06:10 AM
05-04-2012 08:39 AM
05-07-2012 11:08 AM - edited 05-07-2012 11:11 AM
In your opening post you stated:
"On the Administrative tab, the Record Manager field does not have a drop-down arrow. He can click in the field and type over the name there but it does not "save".
This would indicate that he is not using the default Record Manager field, but possibly a custom field. The default Record Manager field would have a dropdown and does not allow typing. That would suggest either a custom character-type field or that the field in is remote is corrupted. You will need to have him check the field list on the main database (you can't do this on the remote).
Also, has he tried switching to another layout in his remote, like one of the default "Basic Contact Layouts"? These would most likely still utuilize the default Record Manager field under the Contact Access tab.
Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.