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Administrator Access

New Member
Posts: 1
Country: United States

Administrator Access

I am running ACT 2010 - Version 12.0.409.0 Hotfix 3 on Windows 7

Message keeps coming up "Upgrade to new version of ACT" and when I click on it, it informs me that I must be the Windows Administrator.

I am the windows administrator - I'm the only one on this system.  BUT I am Windows administrator as Charlie and ACT administrator as Charles H. Do these have to be the same?  OR what?  How do I update my version of ACT?


Charlie H


Platinum Elite Contributor
Posts: 6,537
Country: USA

Re: Administrator Access

Hello Charlie,

Welcome to th.e ACT! Online Community. This message is due to Windows 7 user account control. To get around this, close ACT!, then reopen it by right-clicking on the program icon and selecting "Run As Adminstrator" (instead of double-clicking). If this does not resolve then you will need to lower the settings for or disable User Account Control (UAC) in Windows 7. Instructions are in Knowledgebase article 25665.

Greig Hollister

Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.