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Adding new option to drop down box in Activities Clear/Results

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New Member
Posts: 6
Country: Australia

Adding new option to drop down box in Activities Clear/Results

We are running a desktop version of Act! Pro Version 19.2.146.0, Update 4 on Windows 10.

 

On the "Activities" tab (against a contact who is part of a company), in a planned activity to make a phone call, when we click the "clear" box a screen pops up with options for "Results".  In the drop down box opposite, we'd like to add an option "Call not made" into the other 4 options there now ie "Call attempted" etc.

 

Is this possible and if so how do we do it?

 

Thanks in advance so much for your interest and support.

 

Regards,

 

Truefocus.

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Silver Contributor
Posts: 2,062
Country: United_Kingdom

Re: Adding new option to drop down box in Activities Clear/Results

The activity CALL is pre-set and not able to be changed.

 

You might consider either adding a custom activity or changing one like Vacation to Sales Call etc which you can the edit.

 

More info here

 

https://help.act.com/hc/en-us/articles/360024240574-How-to-create-and-manage-custom-Activity-Types-i...

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New Member
Posts: 6
Country: Australia

Re: Adding new option to drop down box in Activities Clear/Results

Thanks heaps Ch1p.

 

Really appreciate you taking the time to post that answer.

 

Best wishes,

Truefocus.

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New Member
Posts: 1
Country: USA

Re: Adding new option to drop down box in Activities Clear/Results