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Add-ons for Act!

Copper Contributor
Posts: 29
Country: Australia

Add-ons for Act!

Hi everyone,

 

We have a service dept within our company and i am trying to figure out the best way to open a ticket and follow it through, knowing all the time if it is open or closed.

 

I havent had much experience with Opportunities but it looks likes this could work. However, i need to generate a Job Card No. for each new ticket that is unique and continual.

 

Does anyone have any idea of either an Add-on or a different way i can do this, without the need to manually add a new number for each ticket?

Platinum Elite Contributor
Posts: 14,384
Country: Australia
Employee
Posts: 1,163
Country: USA

Re: Add-ons for Act!

Here is a thread that was posted recently in the developer's section by someone looking for something similar.

Matthew Wood
Act! SDK Support
Community Moderator
Copper Contributor
Posts: 29
Country: Australia

Re: Add-ons for Act!

Thanks for your help guys. I have forwarded the information onto my service manager so he can decide on the best course of action.

Astute Commentator
Posts: 18
Country: USA

Re: Add-ons for Act!

Hi

 

For a helpdesk solution within ACT! please see our product

 

The Helpdesk...for ACT!