03-26-2009 12:37 AM
03-27-2009 02:25 PM
Do you know which XML files?
Most would be deleted by the ACTDIAG remove prefs or the uninstall...
09-28-2009 09:38 AM
I too am having this problem!
When I click the space bar, the missing pop up window is closed, because then I am able to use ACT (as you refer to freezing).
How can I get the popup to appear?
11-27-2009 04:45 AM
I am having the same problem as others. That is, the add/remove groups button in the Contact record Groups/Companies tab (as well as in the Contact Detail toolbar at top of page) freezes Act with no popup box appearing, and it can only be unfrozen by hitting the space bar. Impossible to add a contact to a group like this, though it is still possible to go to Groups to add/remove contacts and add in like that.
I am using latest Hotfix 4, running Windows 7 Professional.
I first noticed this when I added a new contact that Act said was a duplicate of a blank contact. When I then deleted the blank contact, I afterwards tried to use the add/remove groups buttonin the newly added contact, and that was when I noticed the freezeup. I have tried everything short of reinstalling Act, which I hope I don't need to do. Is there any way to fix this?
06-14-2010 04:44 PM
Sorry for taking 15 months to respond Mike.
Here's what I did and it just worked again for 2010.
First backup your data, just in case
This is the fix for the xml file corruption - go into the following folder for the fix:
Rename the Preferences Sub Directory and the file preferencesBak.xml
Reboot Act and voila . . .
This will refresh all the .xml files in preferences and the folder itself and seems to work every time I run into this scenario, which I have now with two versions.
10-08-2010 05:56 AM
Welcome to the Act! Online Community!
Here is a link to instructions for rebuilding your Act! Preference files: KB Article 14770
Note: You will want to use the 'Alternate Method: Manually Rebuilding Preferences'.