I'm running ACT 2008 and have a strange issue. Whenever I click on 'add contact to group' in the 'Groups/companies' tab in a contact's details, the application just hangs, not responding at all. I have to end task to get around it.
That's possible... it so, try this method to reinstall (backup first, just in case):
This is a procedure I wrote to get the most clean install possible: Uninstall any version of ACT! from Windows Control Panel | Add/Remove Programs Use the Uninstaller.exe from the ACT! KB 19338 (the exe, not the manual uninstall) Uninstall .Net Framework (all versions) - this does NOT apply to Vista users as .Net 2.0 is part of the OS and can't be uninstalled Uninstall any MS SQL items from the Control Panel if istill there Uninstall MSXML Services from Control Panel if it's still there Perform a Selective restart with MSCONFIG as per ACT! KB 14499 Install .Net 2.0 Framework from MS web site (only for XP, not Vista)- http://www.microsoft.com/downloads/details.aspx?familyid=0856eacb-4362-4b0d-8edd-aab15c5e04f5&displaylang=en Manually install MS SQL as per ACT! KB 19386 Install ACT! 10 Install ACT! 10.01 patch if the previous install was the previous build Restore from Selective Startup Mode with MSCONFIG Reboot
I have exactly the same problem - I'm running Act Version 10.0.3.182, Hotfix 1 with Vista Ultimate on this machine and it worked fine until just recently doing a Vista update (perhaps coincidence). I just checked the other machines I synch this database (all of them are using XP Pro as the operating system) with. They all work fine. I have tried rebuilding the database and no dice. It's the pop-up of the group window assignment window from the tab within a contact record that appears to be the problem
Message Edited by robertburns on 03-21-2009 10:24 AM