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Activity shows up in ALL lookup folders

Copper Contributor
Posts: 58
Country: United States

Activity shows up in ALL lookup folders

Using Act 9 and when I do a lookup (for example 5 names), the Activities tab is active. If I scroll to the second record in the lookup, the Activity tab DOES NOT UPDATE to the new record (the same activity for the first contact is still there).


ONLY after clicking on History or Notes (or maybe another tab) will it "lock" into the current record and move appropriately.

 

ANY IDEAS??????

 

thanks

Jeff

Jeffrey Anshel
Platinum Super Contributor
Posts: 5,275
Country: USA

Re: Activity shows up in ALL lookup folders

This is generally described as a 'Refresh' issue.  It can be caused by out of date video drivers, you'll want to make sure they are up-to-date.  You can also try lowering Hardware Acceleration in your monitors display settings.

 

For Hardware Acceleration:

- right click on desktop area > select Properties

- select Settings tab > select Advanced button

- click on Troubleshoot tab

- slide Acceleration bar to the left to reduce

- click OK to apply (if prompted to reboot - do so)

 

Note: you may be able to keep from clicking on the History/Notes tabs to refresh, by clicking on your keyboard's F5(Refresh) key.

Greg Martin
Sage
Copper Contributor
Posts: 58
Country: United States

Re: Activity shows up in ALL lookup folders

OK, sounds reasonable- I'll give that a try!

 

thanks

jeff

Jeffrey Anshel