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Activity Time Stamp incorrect

Tic
Tuned Listener
Posts: 9
Country: United States

Activity Time Stamp incorrect

 

ACT! by Sage 2009 (11.0) Version 11.0.0.367

 

When an Activity is completed the day/time (completion) matches the creation date of the Activity.  I would like to have the time stamp equal the actual completion day/time.

 

Solution? 

 

 

Moderator
Posts: 4,395
Country: USA

Re: Activity Time Stamp incorrect

When clearing an activity it adds an entry to the history tab.  The time stamp will be the date it was cleared.
Tic
Tuned Listener
Posts: 9
Country: United States

Re: Activity Time Stamp incorrect

I just 'cleared' 2 events and they both show the originally scheduled time in the history tab.  Am I missing a setting?  I would like the correct completed time to be reflected on the Activities tab.  I suppose having it on the history tab would be slightly better than nothing though.

Thanks,  

New Member
Posts: 6
Country: United States

Re: Activity Time Stamp incorrect

Ditto from my experience. I just cleared a meeting scheduled for 8:45 this morning. When I got back to the office and cleared the meeting activity, the date and time were the identical to the scheduled activity and not when I cleared it an hour later?
Copper Contributor
Posts: 27
Country: United States

Re: Activity Time Stamp incorrect

This has bugged me for a year and I figured it out this morning. In the history tab, you can select the fields which are displayed. Defaulted is a fiedl called "date". It would be better to be called "original scheduled date". You can select which fields are displayed, and there is a field called "creation date". This records the date/time you actually clear an activity. For example, you scheduled a call for wed 4/29, but actually made the call on friday 5/1. When you clear it, the "Date" field will show 4/29, but the "creation date" will show 5/1. To me, that is the relevant data. Hope that helps.
Tic
Tuned Listener
Posts: 9
Country: United States

Re: Activity Time Stamp incorrect

Thanks for the pointer.  Interesting note.  The time listed on the completed item is the same as the originally scheduled time.  The date however is correct as you described.