06-20-2016 07:52 AM - edited 06-20-2016 08:36 AM
ACT Premium 188.8.131.52 - We have multiple DB's and for some reason when we export a contact from one DB to another the activity doesn't go with it. All of the filters are set correctly, the "include other users public activities" is checked, the activity is public. We have run a check and repair on every DB tried the export both ways, tried to export into the demo database and the activity will not go with the record. Any ideas? This is running on a Windows Server 2008 R2 all of the users use Remote Desktop to access the server so everything is local.
06-20-2016 09:54 AM
Did you export the My records for all the users to the target database and make them users ( Tools | Manage Users ) in the target database?
06-20-2016 10:26 AM - edited 06-20-2016 10:32 AM
Yes, every DB is made from a master DB with the same users in it. Correct me if I'm wrong though - that hasn't been required since V6? On another system I am able to make a test DB and export the contact and the activity goes even though I didn't transfer any users.
06-21-2016 04:31 AM
If the user is not in both databases the activity will end up with the user who is logged on as importing. Also custom activities don't import unless replicated.from the original database.
If your database originated as ACT V12 you may also have some legacy issues regarding importing activities. You should be on SP3 of V16 (2014) Hotfix1