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Activities tab not in sync with contact information

Copper Contributor
Posts: 13
Country: United Kingdom

Activities tab not in sync with contact information

Issue number 2 of the day..

 

I have had a few reports from our users that the activities tab/panel is not keeping in sync with the contact details - it stops on one contact and doesn't change, so that the activities being shown are incorrect for the displayed contact.

 

I've managed to replicate this once, immediately after loading the database, and eventually "fixed" it by switching to the history tab and back again. However this has occurred for other users (i.e. not me) and on other machines.

 

I've tried a stop/start on the ACT7 SQL database instance in case it was a database server error,

 

Anyone else seen this before? Is there a solution?

 

Thanks.

 

Martin

Nickel Contributor
Posts: 205
Country: United_Kingdom

Re: Activities tab not in sync with contact information

Try Tools -> Database Maintenance -> Check & Repair.
Trevor Lever

UK - ACT Certified Consultant
www.actpartners.co.uk
trevor@actpartners.co.uk
Copper Contributor
Posts: 13
Country: United Kingdom

Re: Activities tab not in sync with contact information

Thanks Trevor, I'll give that a try tonight when the users aren't using the DB.
Copper Contributor
Posts: 13
Country: United Kingdom

Re: Activities tab not in sync with contact information

Done, will report back if it cures the problem or if it still happens Smiley Happy