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Actemail.exe error and Outlook will not open

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New Member
Posts: 8
Country: USA

Re: Actemail.exe error and Outlook will not open

Mike,
I have done this clean uninstall and things got worse.
 
During reinstallation I received more error messages:
 
"ActOutlook Remove MFC application has stopped working" and then "Email Converter.exe has stopped working"
 
Outlook opened and worked fine when Act was uninstalled. I reinstalled Act and it works fine but Outlook will not open again.
 
I am getting desparate and am about to reformat the HD and reload OS and programs.
 
Thanks again for the tips.
 
Bob
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Platinum Elite Contributor
Posts: 14,650
Country: Australia

Re: Actemail.exe error and Outlook will not open

This was with the install in Selective Startup mode?
Have you tried an Outlook detect and Repair after the full uninstall, but before the install?
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New Member
Posts: 8
Country: USA

Re: Actemail.exe error and Outlook will not open

Mike,
Yes I have tried all of these suggestions and finally pulled the plug and reimaged the hard drive. A caution to everyone:
BE CAREFUL OF THIRD PARTY AD IN SOFTWEAR! They can trash drivers and cause long winded problems.
 
Thanks everyone for you suggestions.
 
Bob
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Platinum Elite Contributor
Posts: 14,650
Country: Australia

Re: Actemail.exe error and Outlook will not open

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New Member
Posts: 8
Country: USA

Re: Actemail.exe error and Outlook will not open

The third party software was DataPilot for Blackberry by Susteen, Inc.
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Platinum Elite Contributor
Posts: 14,650
Country: Australia

Re: Actemail.exe error and Outlook will not open

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Bronze Contributor
Posts: 1,353
Country: USA

Re: Actemail.exe error and Outlook will not open

[ Edited ]
Hi Bob.  I have a quick question (that's sort of related).  I'm seeing similar problems that started after a Microsoft update.  Can you tell me if the following Updates on your computer (KB943855,, KB946026 and KB944533).  You can find them under Add/Remove Programs (make sure Show Updates is checked).  There were a lot of security updates in these three KB's and it seems it "may" have messed with the link between ACT and Outlook.  That link uses a lot of underlying MS code, in particular XML and that was a lot of what was updated in this critical security fix.  Curious minds are wondering.  8-)
 
Pat Egen
Act Certified Consultant


Message Edited by pregen on 02-25-2008 01:55 PM
Patricia Egen
Certified ACT! Consultant, Trainer, Developer
www.egenconsulting.com
(423) 875-2652

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New Member
Posts: 3
Country: USA

Re: Actemail.exe error and Outlook will not open

Hello,  I have ACT 6.  Old I know and one of these days I'll upgrade. 

 

I have Windows 7 Ultimate and have gotten Act to work okay.  Even email works so so however when I exit ACTMAIL.EXE I always get ACTEMAIL.exe not responding.  I have to force it to close.

 

Also, I have noticed it will not Refresh the email boxes when I hit F5.  I have to exit  the ActEmail system and reenter to get new emails.

 

Might you be able to offer any suggestions or help?  I realize it's an old product!  THANK YOU!

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Platinum Elite Contributor
Posts: 14,650
Country: Australia

Re: Actemail.exe error and Outlook will not open

Idahodan ... there are a few articles in the knowldge base if you do a search:
+Email +responding
They will depend on which email client you use...
You could also try disabling UAC in Win7

That being said, it's possible that you'll have to live with it as email and word are the most tricky parts with getting ACT! 6.0 to work on Win7
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New Member
Posts: 3
Country: USA

Re: Actemail.exe error and Outlook will not open

THANK YOU so much!  I'll look into it and understand.  Much appreciated!

 

IDAHO Dan