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Actemail.exe error and Outlook will not open

New Member
Posts: 8
Country: USA

Actemail.exe error and Outlook will not open

I hope someone can help me with this issue. I have:
A Sony Vio Laptop running Vista Business
Act 2008 10.1
Outlook 2007.
I am receiving the error message:
Actemail.exe has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify if a solution is available.
Outlook will not open. Then it tries in safe mode and then hybrid mode.
I have uninstalled Act and reinstalled and it did not help.
When I installed 10.1 update this error message happened again.
 
Any ideas. Thank you
Bob
Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: Actemail.exe error and Outlook will not open

It sounds like you're using the ACT! email client... better to completely use Outlook.
 
In Tool | Preferences | Email - Email Setup
Select Outlook - next
Select Use the Outlook email program
 
Let us know if that doesn't help
New Member
Posts: 8
Country: USA

Re: Actemail.exe error and Outlook will not open

Thanks Mike for the response.
Interesting ....when I tried this and clicked "Email system setup" I got this same error message.
Bob
Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: Actemail.exe error and Outlook will not open

New Member
Posts: 8
Country: USA

Re: Actemail.exe error and Outlook will not open

I will give this a try. I am boarding a flight and will not be able to reply for a while.
Thanks again
Bob
Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: Actemail.exe error and Outlook will not open

New Member
Posts: 8
Country: USA

Re: Actemail.exe error and Outlook will not open

I have removed the Outlook link and rebooted and I still get the error message. Any idea how to restore or re install actemail.exe?
Thanks again mate,
Bob
Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: Actemail.exe error and Outlook will not open

New Member
Posts: 8
Country: USA

Re: Actemail.exe error and Outlook will not open

I have uninstalled and reinstalled first by using the control panel uninstall. Then again plus uninstalling MS SQL Server 2005. Still getting the actemail.exe error!
Bob
Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: Actemail.exe error and Outlook will not open

This is a procedure I wrote to get the most clean install possible:
  • Uninstall any version of ACT!
  • Use the Uninstaller.exe from the ACT! KB 19338
  • Uninstall .Net Framework (all versions)
  • Uninstall MS SQL from Control Panel if it's still there
  • Uninstall MSXML Services from Control Panel if it's still there
  • Perform a Selective restart with MSCONFIG as per ACT! KB 14499
  • Install .Net 2.0 Framework from MS web site - http://www.microsoft.com/downloads/details.aspx?familyid=0856eacb-4362-4b0d-8edd-aab15c5e04f5&displa...
  • Manually install MS SQL as per ACT! KB 19386
  • Install ACT! 10
  • Restore from Selective Startup Mode with MSCONFIG
  • Reboot

Try that and let me know if it helps