06-11-2012 04:39 PM - edited 06-11-2012 04:45 PM
Used Mail Merge a million times in my Act11/XP/Off2K3 environment. Moved to Act11/W7/Off2010 (on a Mac via Fusion) and restored my old DB. No problems with DB.
Opened existing email template. Opened OK but no Mail Merge Fields dialog. All the Mailing/Write & Insert Fields are grayed out.
How do I get the mail merge fields to open up so I can create a template?
PS - tested old template and it worked fine. Just having trouble with adding new Merge Fields to a Template.
06-11-2012 06:34 PM - edited 06-11-2012 06:38 PM
Thanks for the reply.
Actually - the overall integration seems to be working fine. I did a couple of mail merges on older templates that worked correctly.
I am also able to click on email addresses and have it bring up a New Message in Outlook. I also tested creating a Lookup, Tag All then Write -> New Message. All recipients showed up in the To: box of a New Message.