Community
Showing results for 
Search instead for 
Do you mean 
Reply

Act won't start after server reboot - Protexis Licensing not runnin

New Member
Posts: 22
Country: USA

Act won't start after server reboot - Protexis Licensing not runnin

This happened 3-4 times already, every time I had to reinstall ACT. Called tech support the only solution Sage could offer was to reinstall the software.

 

This is very frustrating if you have to reinstall everytime you restart the server.

 

We are running SBS 2003.

 

 

Moderator
Posts: 4,395
Country: USA

Re: Act won't start after server reboot - Protexis Licensing not runnin

Hello trottler,

 

What happens when you try to start the Protexis service in services.msc?  Is the service set to automatically start?  Instead of reinstalling ACT!, try a repair from add/remove programs.   This will also repair the Protexis service.

 

If this is a domain environment, you can change the login for the server to a domain administrator instead of Local System.

  1. Go to Start menu and select Run.
  2. Type services.msc and click Ok.
  3. Double click Protexis Licensing V2.  The properties window should appear.
  4. Select the Log On Tab.
  5. Select "This account:" and enter in credentials of an administrator. Then click Ok.
  6. Restart the Protexis service.

 

Also, PM me any case numbers from your previous tech support calls or your customer ID.

 

Thanks.

New Member
Posts: 22
Country: USA

Re: Act won't start after server reboot - Protexis Licensing not runnin

Unfortunately, the service is not listed anymore. Everytime the server reboots, the service is gone and I have to de-/reinstall ACT. Sage tech. support does not have an answer.
Moderator
Posts: 4,395
Country: USA

Re: Act won't start after server reboot - Protexis Licensing not runnin

Is the server also running as a domain controller?
New Member
Posts: 22
Country: USA

Re: Act won't start after server reboot - Protexis Licensing not runnin

yes
Moderator
Posts: 4,395
Country: USA

Re: Act won't start after server reboot - Protexis Licensing not runnin

trottler,

 

Contact Mike Lazarus (GLComputing) here on the ACT! Community.  He has an earlier post saying he had a tool that can fix Protexis issues.