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Act will not merge and send contacts and email template-Getting the Following Error Message

New Member
Posts: 1
Country: United States

Act will not merge and send contacts and email template-Getting the Following Error Message

Unable to cast COM object of type 'Redemption.SafeMailItemClass' to interface type 'Redemption.ISafeMailItem'. This operation failed because the QueryInterface call on the COM component for the interface with IID '{OA95BE2D-1543-46BE-AD6D-18653034BF87}' failed due to the following error: Errorloading type library/DLL.(Exception from HRESULT:0x80029C4A (TYPE__E_CANTLOADLIBRARY)). 

 

Please share any fix known for this failure.

Thanks,

Larry P

Moderator
Posts: 4,395
Country: USA

Re: Act will not merge and send contacts and email template-Getting the Following Error Message

Go to C:\Program Files\ACT\ACT for Windows.  Drag and drop Redemption.dll on top of regsvr32.
New Member
Posts: 1
Country: United States

Re: Act will not merge and send contacts and email template-Getting the Following Error Message

I have the same exact error.  Can you clarify what you mean by "on top of regsvr32?"  Thank you in advance.


dlunceford wrote:
Go to C:\Program Files\ACT\ACT for Windows.  Drag and drop Redemption.dll on top of regsvr32.

Andy McClure

Moderator
Posts: 4,395
Country: USA

Re: Act will not merge and send contacts and email template-Getting the Following Error Message

In the ACT for Windows folder, you will have Redemption.dll and regsvr32.exe.  You drag and drop Redemption.dll over regsvr32.exe.  Just like how you would move files to a new folder.
New Member
Posts: 4
Country: United States

Re: Act will not merge and send contacts and email template-Getting the Following Error Message

My users are getting a very similar error message (see below).  All was working fine until mid-day yesterday.  We are running ACT 2007 Premium with Office 2003 in a Citrix environment with multiple application servers.  The error only occurs when users select Write > Email Message (from template) and choose a Word template.  Performing a mail merge directly to Word works just fine.  Only when merging to email does the error occur.

 

Specific error message:

Unable to cast COM object of type 'Redemption.SafeMailItemClass' to interface type 'Redemption.ISafeMailItem'. This operation failed because the QueryInstance call on the COM component for the interface with IID '{A095BE2D-1543-46BE-18653034BF87}' failed due to the following error: No such interface supported (Exception from HRESULT: 0x80004002 (E_NOINTERFACE)).

 

Thanks,

Randy Hessey

MetLife Home Loans

 

Tuned Listener
Posts: 16
Country: United States

Re: Act will not merge and send contacts and email template-Getting the Following Error Message

This worked perfectly. Once again Mr. Lunceford comes through!