03-19-2016 04:25 AM
We have recently upgraded to W10 & Act v17. We have fields address, address2, address3, city, county, post code. Letters merge fine when there is ONE empty field, or even if two which are not consecutive (eg address3 & county are empty). However, if two consecutive fields, eg, address2 & address3, are empty we end up with blank lines in the merged document:
It doesn't matter which two fields, just happens when it's two CONSECUTIVE fields. And fields on the template end with a proper return.
No change to the fields or to the templates since upgrade, all worked fine under ACT 2011 & Windows 7 & XP!
Any suggestions appreciated!!
03-21-2016 05:15 AM
03-21-2016 05:55 AM
thank you for your reply.
My mistake - I actually have v18 (Act! Pro Version 18.0.501.0, Hot Fix 4). Not sure why I thought it was 17!!
Will await a fix.
06-14-2016 10:05 AM
Still no answer on this, 3 months on! ACT v18 leaves blank lines in merged letter when there are two consecutive empty fields. Can you please resolve this.
06-17-2016 08:56 AM
We are aware that this is still an issue in v18.1 Update 3. It was briefly resolved when v18.1 was released, however the issue regressed in v18.1 Update 3.
If you are currently on v18.0, you can download Act! Pro v18 SP1 - UK (includes update 2) from the download centre, then before installing the update, disconnect from the internet to prevent update 3 from being applied. Once completed you should see Version 220.127.116.11, Update 2 when clicking Help > About Act. You can then re-connect to the internet.
The defect should not be present in this version.
We are investigating a longer term fix for this issue under defect ID D-04590.
06-18-2016 02:03 AM
Just to let you know...
I'm using v18.1 UD3 and the line spaces in a letter are closed up ok.
You said it was broken in this update?
06-18-2016 11:45 AM
As an Act! Consultant I'm sure I have updated from 1 to 2 to 3 so this might be why it's working for me.
I would welcome a chat some time if you want to. See my numbers below.
06-20-2016 01:22 AM
Thanks for your reply and the offer of a chat. We did chat earlier int he year, however we do not have the resources or the need to pay for your services I am afraid! This is the only problem we have with ACT! and they cannot resolve it themselves!!