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Act v17 Pro fails to install SQL on a new installation

gingerincltd
New Member
gingerincltd
Posts: 6
Country: United_Kingdom

Act v17 Pro fails to install SQL on a new installation

‎08-23-2015 11:23 AM

Brand new SBS 2011 installation.

Brand new download of Act v17 Pro.

 

Run the install (standard, or custom) and the SQL component of Act doesn't get installed.

 

Anyone else seen similar?

 

Seems v17 quality control isn't so good as I can't upgrade other servers from v16 either.

 

Regards

 

Jules

 

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Scott Baker
Copper Super Contributor
Scott Baker
Posts: 116
Country: USA

Re: Act v17 Pro fails to install SQL on a new installation

[ Edited ]

‎08-25-2015 09:22 AM - edited ‎08-25-2015 09:24 AM

gingerincltd,

 

Thank you for submitting your post. I have a few questions for you. What operating system are you using? Is this the only computer with this issue? Did you have older version of Act! on this computer? Is there an error when installing Act? Is there an instance of act running in the services.msc? Below I will provide you with a solution from our Knowledgebase that may fix your issue.

 

  1. Open Windows® Services (Start > Run > enter command msc > OK) then scroll down to SQL Server (Act 7) and see if it is running. If not move on to # 2.
  1. 38099 How to manually create the Microsoft SQL Server 2014 ACT7 Instance - http://kb.swiftpage.com/app/answers/detail/a_id/38099
Hope this helps,

Scott Baker
Visit the knowledgebase at http://kb.act.com
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