Act v17 Does Not Automatically Attach history or Link to Letter

[dbisbee]

I have had to change to a new computer, I did a "Restored As" of my old database to my new computer with Act v17. It seems to work OK, even remembered my document templates. But now when I type a letter for a contact and print it, the prompt doesn't show to attach history or link to the document, It just prints.

[Gary W · Accepted solution]

Hi dbisbee,

Are you using the Quick Print button? Using this button should result in the 'Attach to history' box appearing when the document was opened from within Act i.e. from the "Write" menu.

Heres a Knowledgebase article about adding this button: http://kb.act.com/app/answers/detail/a_id/26851

If this doesn't solve the issue, what version of Word do you have installed?
There are some other issues that can cause this box not to appear. I would suggest checking the macro security settings as detailed in this Knowledgebase article: http://kb.act.com/app/answers/detail/a_id/13569

[Gary W · Accepted solution]

Hi dbisbee,

Are you using the Quick Print button? Using this button should result in the 'Attach to history' box appearing when the document was opened from within Act i.e. from the "Write" menu.

Heres a Knowledgebase article about adding this button: http://kb.act.com/app/answers/detail/a_id/26851

If this doesn't solve the issue, what version of Word do you have installed?
There are some other issues that can cause this box not to appear. I would suggest checking the macro security settings as detailed in this Knowledgebase article: http://kb.act.com/app/answers/detail/a_id/13569

[dbisbee]

Thanks Gary! Problem solved.

It was the registry didn't have the hexadecimal 3, it was set at 2. Once that was changed and I clicked on quick print in Word after opening the document from Act! it gave me the prompt to save.

Excellent help!

[Gary W]

Glad to hear it.
Happy to help!

[yol]

I have the same problem. I tried the solutions above, but nothing helps. What solution is made by the registry?

(Act 18.2, Word 2007)

Frits

[yol]

I already found the registry values as is stated prveiously. The values are all set to 3....

[yol]

Solved!

Caused by a disabled ACT! Add-in in Word.

See http://kb.act.com/app/answers/detail/a_id/13569

[dbisbee]

Nice that the answer was posted on the Act! Community, Yo! So glad you got it fixed.