Community
Showing results for 
Search instead for 
Do you mean 
Reply

Act v16 (16.0.291.0) crashes when attempting to create an email to Outlook 2013

Copper Contributor
Posts: 27
Country: USA

Act v16 (16.0.291.0) crashes when attempting to create an email to Outlook 2013

Problem signature:

  Problem Event Name:                        APPCRASH

  Application Name:                             Act!.exe

  Application Version:                           16.0.291.0

  Application Timestamp:                     523a33c0

  Fault Module Name:                          StackHash_3ce3

  Fault Module Version:                        6.3.9600.16502

  Fault Module Timestamp:                  52c35a76

  Exception Code:                                  c0000374

  Exception Offset:                                PCH_2C_FROM_ntdll+0x0003C1AC

  OS Version:                                          6.3.9600.2.0.0.256.48

  Locale ID:                                             1033

  Additional Information 1:                  3ce3

  Additional Information 2:                  3ce323ccca59dce227417212bb20ca96

  Additional Information 3:                  573c

  Additional Information 4:                  573cf7e0831b9c757982e7cda6c1c12c

Nickel Elite Contributor
Posts: 934
Country: USA

Re: Act v16 (16.0.291.0) crashes when attempting to create an email to Outlook 2013

[ Edited ]

What is your operating system?

Manually check for windows updates.

 

If your act is Pro version, you should be on hotfix 5

reference link http://www.act.com/support/downloads/act-pro-v16/ 

IF Premium version, reference link http://www.act.com/support/download-center/ 

 

Reference kb article  http://kb.swiftpage.com/app/answers/detail/a_id/33125/kw/v16%20crashes%20when%20attempting%20to%20se... 

 

Also recommend running actdiag on your problem database

Run the database Rebuild options

reference kb article http://kb.swiftpage.com/app/answers/detail/a_id/26854/kw/how%20to%20run%20actdiag%20and%20repair 

cheers - FSB

Bill Williams - Owner/Consultant/Trainer at Fill Staff "ACT! FOR RECRUITERS"
Manage Your ACT! Backups http://fillstaff.com/backupfolderspro.html - FREE
BIG ACT! LAYOUTS for Larger Monitors www.bigactlayouts.com
Protect your Files & Folders with Folder Lock Pro by New Software http://download.cnet.com/Folder-Lock/3000-2092_4-10063343.html
Copper Contributor
Posts: 27
Country: USA

Re: Act v16 (16.0.291.0) crashes when attempting to create an email to Outlook 2013

win 8.1

all patches current

all hotfixes applied

will try rebuild.

thx