09-29-2008 09:20 PM
I have a big problem. I cannot add fields in word due to the fact that there is no mail merge feature from ACT.
I have Outlook 2003 and that is working fine, its just Word that there is no eviedence of ACT.
I have looked in the plug in menu in word, tried a fresh format of the PC and re installed XP SP3, OFFICE 03 and ACT only and still have no mail merge field from ACT.
This is very frustrating as I can see the potential in this featrure.
I really need to make new Templates asap.
09-30-2008 04:53 AM
I had the same thing - Act integration with Outlook worked fine - but no fields box showed in Word.
I suspect my problem was McAffee antivirus, which is forced "always on" by my employer. I finally did a complete uninstall (manual) of ACT and Office - then re-installed Office, then ACT - it now works as promised.