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Act v10 Password recovery

New Member
Posts: 17
Country: USA

Act v10 Password recovery

Two weeks ago I created two new databases using my ACT v10, both with the same user name and password. Both databases were working OK fine and I started adding data into them. Problem is that I just went in to add more data in one, then tried to change from one database to the other to work with the second database, but now ACT says the user and password for the second one could not be authenticated.

 

How do I get into the database?

Moderator
Posts: 719
Country: USA

Re: Act v10 Password recovery

If you're absolutely sure about the username and password, you can try to detach and reattach the database from Act! Diagnostics. For instructions on detaching the database, see the knowledgebase article:

 

http://kb.swiftpage.com/app/answers/detail/a_id/14620

 

After you detach it, you should be able to reattach it using the steps in the following article: 

 

http://kb.swiftpage.com/app/answers/detail/a_id/27044

(Note: For your version of Act!, step 2 in this article should be "Click Actions" instead of "Click Tools")

 

If the above does not work, I would recommend taking a look at the following knowledgebase article:

 

http://kb.swiftpage.com/app/answers/detail/a_id/14150

 

 

Elise O'Pry
Swiftpage
Visit our knowledgebase at http://kb.act.com
New Member
Posts: 17
Country: USA

Re: Act v10 Password recovery

I wish I could be absolutely sure about the password. What I think happened is that I typo'd the password and now cant re-log in. Ive tried several different options but so far no good.

 

The second knoledge base article tells me to contact ACT, that means pay them to recover. There has to be a work around. no?

Platinum Elite Contributor
Posts: 6,653
Country: USA

Re: Act v10 Password recovery

No. Many ACCs can also do password recovery but they would charge also.

Roy Laudenslager
ACT! Certified Consultant
ACT! Report Expert
Durkin Impact Report Designer
www.techbenders.com
royel@techbenders.com
541-343-8129