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Act to Outlook sync - Calls & To Dos don't show

New Member
Posts: 1
Country: USA

Act to Outlook sync - Calls & To Dos don't show

ACT Pro 2012 Version 14.1.108.0

Outlook - Office Home & Business 2010 Version 14.0.7153.5000  32 bit

Windows 7

 

I've selected Appointment, Call, Meeting, and To-do in the Activity Type to synchronize box.  Also selected "14 days ago" and "1 year in future".  At this time I am not synching contacts, although I may choose to add that option at a later time.

 

After performing sync, only the meetings transfer over to Outlook calendar.  No calls or to-dos.  Meetings have times assigned, calls and to-dos are timeless.

 

Why won't calls & to-dos sync to Outlook?

Copper Super Contributor
Posts: 116
Country: USA

Re: Act to Outlook sync - Calls & To Dos don't show

xmania,

 

Thank you for submitting your post. The experience you are having with Outlook integration and Act! may be resolved by checking out our Knowledgebase at http://kb.act.com .

 

Below is a link for a Knowledgebase Article that may assist you with this issue:

 

  1. 27076 How to set preferences for Act! and Microsoft Outlook Synchronization in Act! versions 2011 through v16 - http://kb.swiftpage.com/app/answers/detail/a_id/27076

If this does not fix the issue, please contact an Act! Certified Consultant to troubleshoot your issue with Outlook and Act!. You can contact them at 1-866-578-7875 or the website http://www.act.com/partners.

Hope this helps,

Scott Baker
Visit the knowledgebase at http://kb.act.com