04-17-2020 10:48 AM
Greetings, got a quick (hopefully) question. Was integrating my contacts from Act to Google and notice that 1,970 contacts were changed in Act. My integration is setup that no changes are made from Google to Act, only Act to Google, with Act ignoring any changes in Google.
My question is, what is the 1,970 contact changes as I cannot find them. Are these changes I have made to these contacts since the last integration?
Any help would be appreciated, thank you.
OS Name Microsoft Windows 10 Home
Version 10.0.18363 Build 18363
Act! Pro Version 22.214.171.124, Update 7
04-18-2020 09:37 AM
Using Internet Explorer, login to your Act! Premium (access via web) database In Act!, click Tools > Integrate with Google > Google Integration Preferences Once prompted to download additional software before synchronizing, click Install When prompted to Run or Save, click Run, then click Run again if prompted Note: You may be prompted to install additional Microsoft components if they are missing from your machine. If this window appears, click Install to install these components and proceed with the Act! Google Web Integration installation. When the InstallShield Wizard appears, click Next and follow the on-screen prompts to complete the installation Depending on your version of Act! Premium (access via web), refer to one of the following knowledgebase articles below to complete the setup of Google Synchronization.
04-20-2020 11:34 AM
Lewis, thanks for the response, however, we are not using Act Premium, we are using Act Pro. We have been using the integration for years but these changes in such a large volume are completely new to us, we are just trying to discern what was changed in Act, which we cannot find.
The issue is are these just changes made to the accounts since the last sync and not actual changes made from GMail to Act? That is what we are trying to figure out.
Lastly, thank you to whomever for removing the comment from the troll who posted before Lewis.
04-30-2020 07:26 AM
jfgmant, Our product, CompanionLink also synchronizes Act! to Google. At least with our product, changes are derived by checking the last modified time of the Act! Contact record. So for the records involved, please check the last modified time to see if it got updated by some automated process. I hope this info helps.
Wayland Bruns, CEO