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Act or something is adding characters to email addresses

New Member
Posts: 4
Country: USA

Act or something is adding characters to email addresses

Using Act 2013.  When we use the email hyperlink to send an email message (using Outlook 2010) a character is randomly added to the email address causing the email to bounce and the address be no good.  We have 9 users and this has happened to two of them.  It is a random thing that doesnt happen all the time.

Nickel Super Contributor
Posts: 939
Country: USA

Re: Act or something is adding characters to email addresses

Are you synchronizing Act contacts with something else like Gmail or Outlook?

Michael Matthews
Bridge Concepts, Inc.
Fort Worth, TX
www.bridgeconcepts.com
New Member
Posts: 4
Country: USA

Re: Act or something is adding characters to email addresses

Messages are being sent via Outlook but I do not think we are synching with outlook

Copper Elite Contributor
Posts: 144
Country: Australia

Re: Act or something is adding characters to email addresses

Is it always the same character that it adds?

 

does it affect the same email addresses?

 

are you using any add-ons for Act?

 

are you certain this character is not present in the email address field in act!?

 

Kind Regards

 

 

Jared Dalrymple | Technical Consultant | P:+61 7 3423 3551
jared@evolutionmarketing.com.au | Evolution Marketing Services