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Act! licensing issue - from subscription to perpetual

New Member
Posts: 4
Country: USA

Act! licensing issue - from subscription to perpetual

We are running Act! Version 21.0.295.5.  Our licensing was supposed to be perpetual.  Our reseller contacted us for a renewal, and we told them that we don't want the subscription, but what the perpetual license.  Now when we lauch Act! we get the following message:

 

"The serial number used is valid, however it is not entitled to this version of Act!.  Would you like to lauch the license wizard?".  If you say no, the program closes.  If you say yes, it goes into the activation wizard.  I have tried re-activating, de-activating and then reactivating, uninstalling and reinstall Act! and eveything, but I still get this error message.  Any ideas how to fix this?

 

Thanks

Silver Contributor
Posts: 1,818
Country: USA

Re: Act! licensing issue - from subscription to perpetual

Contact swiftpage. If you do own perpetual. They will exchange your license number for a new one not tied to a subscription
Test Drive Act! and Quickbooks over Citrix http://GoTryAct.com

Jon Klubnik| ActTrainer.com
(866)710 4228

ACT! Certified Consultant / ACT! Premier Trainer / ACT! Hosting Provider

New Member
Posts: 13
Country: USA

Re: Act! licensing issue - from subscription to perpetual

I recently found the same issue.

 

There is an issue with the licencing component
- see https://help.act.com/hc/en-us/articles/360024430893-Licensing-Software-Update-Act-Premium-Canceled-w...

 

I then downloaded the update file (.exe) and ran that which installed a new licencing module for ACT.

 

I was then able to register it again