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Act integration error

Copper Contributor
Posts: 69
Country: Australia

Act integration error

[ Edited ]

I've just reformatted my machine and re-installed Act v19.2.144.0 now everytime I reboot the computer I get Act.integration has stopped working error. That error message appears straight from start up and before I do anything on the machine. Using Outlook 2016 (32bit)

Not sure if its related to above error or not but once in Act and Preference's to set up email the window is blank with no choice of email preference

 

Edit: Just uninstalled Act and reinstalled same problem - can't set up email...

Edit 2: Uninstall both office and act then reinstall seems to have worked.  Nice way to waste a Sunday

Copper Contributor
Posts: 69
Country: Australia

Re: Act integration error

[ Edited ]

Spoke too soon, just booted up my machine this morning with the same Act.Integration error. I'm now thinking that this is caused by the latest update v19.2.146.0? 

I never had this issue prior to updating and this is a fresh install on a reformatted machine.

 

Just to add, just tried to run a mail-merge to email address's and Act stops at 25 contacts then comes up with a Stop Error and closes down...

 

Any help would be appreciated.

Administrator
Posts: 4,024
Country: United_Kingdom

Re: Act integration error

Hi Sitt1965,

Please could you take a look in Windows event viewer (Windows Logs > Application) and check for any errors around the time the Act.integration has stopped working error occurs.

What's the full version number of Office that you're using? (File > Office Account > About)
Copper Contributor
Posts: 69
Country: Australia

Re: Act integration error

[ Edited ]

Hi Gary, I'm using Office/Outlook Pro Plus 2016 16.0.8201.2075 32-bit
This afternoon I reformatted and started again for the third time in about 7 days as I had a Act addin R1 for Outlook installed which refused to be uninstalled and thought that may be my issue.
I have literally just put Act back on again and the same "Act.Integration has stopped working" error appears... Yet, I have Act installed on my main computer (the error is on my laptop) with Office 365 and it works fine without issue.
My logic now tells me that Act has an issue with Office Pro Plus - with all these errors (not just mine but from other people on the forum) I'm beginning to suspect that the developers of Act don't test before releasing the updates? Act claims that their software works with the 64bit version of Office but I know full well that Act and 64-bit Office don't play nicely at all...
I've wasted so much time trying to fix issues with Act, last weekend was a complete write off for me trying to fix these issues. Act is not the same software that it used to be... I'm starting to look around for an alternative now - this just isn't good enough!

Not only that but everytime that I need to activate Act I have to call the supplier in Australia as I'm out of avtivations!

Copper Contributor
Posts: 69
Country: Australia

Re: Act integration error

I'm also getting the same issue that I can' choose my email application - again the window comes up with a blank as per my attachment above...

Administrator
Posts: 4,024
Country: United_Kingdom

Re: Act integration error

Hi Sitt1965,

The error info from Windows event viewer should help us diagnose what the issue is here. Please could you provide this info?
Copper Contributor
Posts: 69
Country: Australia

Re: Act integration error

The next time the error appears I'll check the event viewer but I'm still unable to configure my email as per the screen shot above, nothing appears for me to choose my email client...

Administrator
Posts: 4,024
Country: United_Kingdom

Re: Act integration error

Please could you try the solution in the following Knowledgebase article for this issue: http://kb.act.com/app/answers/detail/a_id/23426
Copper Contributor
Posts: 69
Country: Australia

Re: Act integration error

[ Edited ]

I just followed that KB you pointed me too, rebooted my machine as per the instructions and got the Act.Integration error again. I went into Event Viewer as instructed . I saved the event log, what would you like me to do next?

I opened Act and tried to set email up but still have no email options - nothing changed and I uninstalled Microsoft Visual C++ Redistributable -x86 9.0.21022 then reinstalled the downloaded version and executed the .bat file as per the instructions

 

Information 13/06/2017 9:30:44 PM igfxCUIService2.0.0.0 0 None
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Information 13/06/2017 9:31:24 PM WMI 5617 None
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Information 13/06/2017 9:31:26 PM MSSQL$ACT7 6253 Server
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Information 13/06/2017 9:31:26 PM ActSmartTaskService 0 None
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Copper Contributor
Posts: 69
Country: Australia

Re: Act integration error

That KB didn't work, I followed it to the T
I just posted a copy and paste of the event viewer but my post has disappeared and I'm not sure why - the Act. integration error came back