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Act! has stopped working when doubling-clicking an email history saved as an attachment

Copper Contributor
Posts: 83
Country: NZ

Act! has stopped working when doubling-clicking an email history saved as an attachment

Customer is using Act! Pro v17.0.151.0 HF1 with Outlook 2010 on a Windows7 Pro computer. Opening the email directly using the paperclip works fine, but double-clicking on the history causes Act! to crash. Seems to have happened about the same day a MS .Net 4.6.1 update was installed, but only guessing on that. Standard Act!/Outlook add-ins appear to load & work ok.
Silver Super Contributor
Posts: 2,328
Country: USA

Re: Act! has stopped working when doubling-clicking an email history saved as an attachment

Yes.  You will need to uninstall .NET 4.6.1 and then install .NET 4.5.2 and hide the update to 4.6.1 so that it won't be reinstalled.  This issue has been resolved in Act! v17.2 and Act! v18.

 

Stan


If you would like to get more out of ACT! you can find an ACT! Certified Consultant near you by going to:www.act.com/acc.
-------------------------------------------------------------------------------------
Stan Smith
ACT! Certified Consultant
ADS Programming Services, Inc.
(205) 222-1661
www.adsprogramming.com
www.actwebhosting.com
Click Here to Purchase Act!
Copper Contributor
Posts: 83
Country: NZ

Re: Act! has stopped working when doubling-clicking an email history saved as an attachment

Thanks Stan. Much appreciated. I'm not sure how to "hide" 4.6.1 so will recommend that we upgrade to v17.2
Silver Super Contributor
Posts: 2,328
Country: USA

Re: Act! has stopped working when doubling-clicking an email history saved as an attachment

That's probably the better solution going forward in any case.  Sooner or later you would install an application that required 4.6.1 or later and it wouldn't work or it would force you to install 4.6.1 and then Act! wouldn't work.

 

Stan


If you would like to get more out of ACT! you can find an ACT! Certified Consultant near you by going to:www.act.com/acc.
-------------------------------------------------------------------------------------
Stan Smith
ACT! Certified Consultant
ADS Programming Services, Inc.
(205) 222-1661
www.adsprogramming.com
www.actwebhosting.com
Click Here to Purchase Act!