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Act! has stopped working error message

New Member
Posts: 5
Country: USA

Act! has stopped working error message

My ACT! is freezing up when I select a response from the Search bar and when I try to upload an attachment/file in the Notes.

 

This has never happened to me before today.  Troubleshooting so far:

1. I tried seeing if it was a bad entry for the company I selected, but it did the same thing with multiple contacts.

2. Closed out everything I had open and restarted my computer.

3. Searched in Act! Community to see fi I could find a solution but didn't see anything like this.

 

Picture#1:  Selected the Note in orange (2nd option provided for my Search inquiry) and got this error message.

 

Act! Error.JPGError message when selecting an item from the Search Results

Picture #2: Tried uploading a file into Notes and got this message:

Act! Error #2.JPGAct! Error when trying to attach a file

 

I would appreciate input from anyone out there.

 

Employee
Posts: 244
Country: USA

Re: Act! has stopped working error message

The universal search in the upper right not working?

 

Try:
30322 How to rebuild the Act! Search Indices

 

http://kb.act.com/app/answers/detail/a_id/30322

New Member
Posts: 5
Country: USA

Re: Act! has stopped working error message

I do not have access to do any of these  steps as I am not the administrator.

Administrator
Posts: 1,372
Country: United_Kingdom

Re: Act! has stopped working error message

What version of the program are you using?

 

You can find the version of Act! in Help > About Act!

New Member
Posts: 5
Country: USA

Re: Act! has stopped working error message

Act! Premium Version 17.2.217.0

 

We had to have our contract computer company assist.  From what I gather, there were some Microsoft updates that threw Act off.  It didn't make a lot of sense to me because 2 computers in our office were fine and 2 weren't.  We must have had different updates on our computers.  I was told that Act! came up with some work-arounds or something.

 

If you have other information that may be helpful for the next time, and it's not Microsoft updates,  I'm open to suggestions.

Administrator
Posts: 1,372
Country: United_Kingdom

Re: Act! has stopped working error message

Chances are you just need to apply an update to your version of Act, check out the KB below which contains the download link:

http://kb.act.com/app/answers/detail/a_id/38199

This should likely resolve the issue if it happens again.