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Act! has stopped working error message

New Member
Posts: 5
Country: USA

Act! has stopped working error message

My ACT! is freezing up when I select a response from the Search bar and when I try to upload an attachment/file in the Notes.

 

This has never happened to me before today.  Troubleshooting so far:

1. I tried seeing if it was a bad entry for the company I selected, but it did the same thing with multiple contacts.

2. Closed out everything I had open and restarted my computer.

3. Searched in Act! Community to see fi I could find a solution but didn't see anything like this.

 

Picture#1:  Selected the Note in orange (2nd option provided for my Search inquiry) and got this error message.

 

Error message when selecting an item from the Search ResultsError message when selecting an item from the Search Results

Picture #2: Tried uploading a file into Notes and got this message:

Act! Error when trying to attach a fileAct! Error when trying to attach a file

 

I would appreciate input from anyone out there.

 

Employee
Posts: 159
Country: USA

Re: Act! has stopped working error message

The universal search in the upper right not working?

 

Try:
30322 How to rebuild the Act! Search Indices

 

http://kb.act.com/app/answers/detail/a_id/30322

New Member
Posts: 5
Country: USA

Re: Act! has stopped working error message

I do not have access to do any of these  steps as I am not the administrator.

Administrator
Posts: 694
Country: United_Kingdom

Re: Act! has stopped working error message

What version of the program are you using?

 

You can find the version of Act! in Help > About Act!

New Member
Posts: 5
Country: USA

Re: Act! has stopped working error message

Act! Premium Version 17.2.217.0

 

We had to have our contract computer company assist.  From what I gather, there were some Microsoft updates that threw Act off.  It didn't make a lot of sense to me because 2 computers in our office were fine and 2 weren't.  We must have had different updates on our computers.  I was told that Act! came up with some work-arounds or something.

 

If you have other information that may be helpful for the next time, and it's not Microsoft updates,  I'm open to suggestions.

Administrator
Posts: 694
Country: United_Kingdom

Re: Act! has stopped working error message

Chances are you just need to apply an update to your version of Act, check out the KB below which contains the download link:

http://kb.act.com/app/answers/detail/a_id/38199

This should likely resolve the issue if it happens again.