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Act! has stopped working. Windows is looking for a solution

Copper Contributor
Posts: 174
Country: United States

Act! has stopped working. Windows is looking for a solution

Since I reinstalled Act! 2011 Pro about a week ago I have found that Act works flawlessly (finally!!) except that when quitting it closes but Windows throws up an error "Act! has stopped working. Windows is looking for a solution". (paraphrased). The error lasts only a second or two and as far as I can tell, does no harm. Has anyone else experienced this error? 

 

REL

Windows 7-64 Pro

8 Gig Ram

Dual Core Desktop (2600Mhz)

 

Silver Contributor
Posts: 1,813
Country: USA

Re: Act! has stopped working. Windows is looking for a solution

Many times this is a bad plugin.  Do you have any ACT add ins?  You might try making a copy of the plugins folder and then emptying out the original.  The restart ACT. If it closes sucessfully, graduallly add your plugins back in until you find the guilty one.

Test Drive Act! and Quickbooks over Citrix http://GoTryAct.com

Jon Klubnik| ActTrainer.com
(866)710 4228

ACT! Certified Consultant / ACT! Premier Trainer / ACT! Hosting Provider

Copper Contributor
Posts: 174
Country: United States

Re: Act! has stopped working. Windows is looking for a solution

Good tip. I will give it a try.

 

REL

Copper Contributor
Posts: 174
Country: United States

Re: Act! has stopped working. Windows is looking for a solution

Jon,

 

I think the error happens only if I exit Act before I close the browser that was opened through Act, ie this forum.

 

REL

Copper Contributor
Posts: 174
Country: United States

Re: Act! has stopped working. Windows is looking for a solution

Jon,

 

I don't believe my problem is related to the browser per say. Where is the plug-in folder located?

 

Thanks,

Ron

Silver Contributor
Posts: 1,813
Country: USA

Re: Act! has stopped working. Windows is looking for a solution

c:\program files\ACT/act for windows\plugins.  may not be the exact path, but close.  Smiley Happy

 

Test Drive Act! and Quickbooks over Citrix http://GoTryAct.com

Jon Klubnik| ActTrainer.com
(866)710 4228

ACT! Certified Consultant / ACT! Premier Trainer / ACT! Hosting Provider

Copper Contributor
Posts: 174
Country: United States

Re: Act! has stopped working. Windows is looking for a solution

Jon,

 

I found the plugin folder. I can't believe how many plugins there are and I also can't believe that I could not find the folder before. Thank you for your help.

Copper Contributor
Posts: 48
Country: USA

Re: Act! has stopped working. Windows is looking for a solution

did this solve your problem?

Copper Contributor
Posts: 174
Country: United States

Re: Act! has stopped working. Windows is looking for a solution

From what I remember no. However that was under Act 2011 and IE9 Beta. I have not had the problem with Act 2012 beta and IE9.

Copper Contributor
Posts: 48
Country: USA

Re: Act! has stopped working. Windows is looking for a solution

[ Edited ]

I have tried uninstalling, cleaning registry, running in windows xp compatibility mode....nothing seems to be working.

 

the program was fine a week ago.  I need help!!  I really don't want to upgrade