Community
Showing results for 
Search instead for 
Do you mean 
Reply

Act! has stopped working, Act.Outlook.Service.Desktop

New Member
Posts: 2
Country: USA

Act! has stopped working, Act.Outlook.Service.Desktop

Act Version: Act! Premium Version 20.0.159.0 Update 5

Microsoft Office Version: Office 2016

OS: Microsoft Server 2008R2

Database resides locally on the machine

 

 

Constantly throughout the day we are getting errors that Act has crashed, in the details of the error it gives the following:

Problem Even Name: CLR20r3

 

In Windows Event Viewer there are multiple instances of one error that gets repeated over and over again, the only detail it gives is:

Act.Outlook.Service.Desktop - Error in the application

 

Any way you can point me in the direction of a proper fix for this? Thank you

Employee
Posts: 214
Country: USA

Re: Act! has stopped working, Act.Outlook.Service.Desktop

Act 20.1 has Next Generation Outlook® Integration.  Upgrading should solve the issue.

https://www.act.com/products/whats-new?utm_source=google&utm_medium=cpc&utm_campaign=Handheld%20Cont...

Copper Contributor
Posts: 62
Country: United_Kingdom

Re: Act! has stopped working, Act.Outlook.Service.Desktop

Have you seen this KB article

 

http://kb.act.com/app/answers/detail/a_id/37526

 

 

 

Glenn Lye
glye@crmdata.co.uk
07827 643672
New Member
Posts: 2
Country: USA

Re: Act! has stopped working, Act.Outlook.Service.Desktop


@Carl Magwrote:

Act 20.1 has Next Generation Outlook® Integration.  Upgrading should solve the issue.

https://www.act.com/products/whats-new?utm_source=google&utm_medium=cpc&utm_campaign=Handheld%20Cont...


Thank you! I'll update tonight and test tomorrow.