Act! has stopped working, Act.Outlook.Service.Desktop

[jroberts22]

Act Version: Act! Premium Version 20.0.159.0 Update 5

Microsoft Office Version: Office 2016

OS: Microsoft Server 2008R2

Database resides locally on the machine

Constantly throughout the day we are getting errors that Act has crashed, in the details of the error it gives the following:

Problem Even Name: CLR20r3

In Windows Event Viewer there are multiple instances of one error that gets repeated over and over again, the only detail it gives is:

Act.Outlook.Service.Desktop - Error in the application

Any way you can point me in the direction of a proper fix for this? Thank you

[Carl Mag]

Act 20.1 has Next Generation Outlook® Integration.  Upgrading should solve the issue.

https://www.act.com/products/whats-new?utm_source=google&utm_medium=cpc&utm_campaign=Handheld%20Cont...

[crmdata]

Have you seen this KB article

http://kb.act.com/app/answers/detail/a_id/37526

[jroberts22]

---

@Carl Magwrote:

Act 20.1 has Next Generation Outlook® Integration.  Upgrading should solve the issue.

https://www.act.com/products/whats-new?utm_source=google&utm_medium=cpc&utm_campaign=Handheld%20Cont...

---

Thank you! I'll update tonight and test tomorrow.