Community
Showing results for 
Search instead for 
Do you mean 
Reply

Act! has encountered an error. Please shutdown the application.

Accepted Solution Solved
Copper Contributor
Posts: 61
Country: USA
Accepted Solution

Act! has encountered an error. Please shutdown the application.

As soon as I log into Act, I get an Error dialog box: Act! has encountered an error. Please shutdown the application.

 

Eventviewer doesn't provide anything of use, I restart the computer still no joy.

 

Any ideas?

 

Act Pro v21.1 w/ Update 4.

 

Other computers on the network seem unaffected.


Accepted Solutions
Solution
Accepted by topic author KatyComputer
‎09-12-2019 07:29 AM
Silver Contributor
Posts: 1,808
Country: United_Kingdom

Re: Act! has encountered an error. Please shutdown the application.

[ Edited ]

It sounds like the preferences may have become corrupted on your machine.

 

Please follow the article from the link below to rebuild the ACT preferences.

 

https://help.act.com/hc/en-us/articles/360024241154

View solution in original post


All Replies
Solution
Accepted by topic author KatyComputer
‎09-12-2019 07:29 AM
Silver Contributor
Posts: 1,808
Country: United_Kingdom

Re: Act! has encountered an error. Please shutdown the application.

[ Edited ]

It sounds like the preferences may have become corrupted on your machine.

 

Please follow the article from the link below to rebuild the ACT preferences.

 

https://help.act.com/hc/en-us/articles/360024241154

Copper Contributor
Posts: 61
Country: USA

Re: Act! has encountered an error. Please shutdown the application.

The corrupt preferences didn't solve my issue, but led me to the solution.

When I checked services via services.msc, nothing from Act was found, so I uninstalled & reinstalled Act, now all is well. Normally I hate doing this, because I have no idea what that means as it relates to registration & activation of Act, however it seems all is well. Act is still activated, I didn't need to register act etc.

Thank you!
Copper Super Contributor
Posts: 106
Country: USA

Re: Act! has encountered an error. Please shutdown the application.

Hello, I'm having the same issue on one user's pc.  

Act Pro v21.1 Update 4

 

Have uninstalled and reinstalled Act!.  Have fully deleted all preferences files.  

 

Have repaired and updated .Net framework 4.8

 

This is only happening on one user's pc.  message appears as soon as he logs in.

 

 

Twelve/Three Marketing, Inc.
Act! Certified Consultants
......Stephen Boulden
Twelve/Three Marketing, Inc.
P: 716.837.5727 x104
E: stephen@twelvethree.com
Silver Contributor
Posts: 1,808
Country: United_Kingdom

Re: Act! has encountered an error. Please shutdown the application.

Could you try logging into the PC as a different user and seeing if ACT starts OK?

 

Will let us know if a general error or a windows user configuration error.

Copper Super Contributor
Posts: 106
Country: USA

Re: Act! has encountered an error. Please shutdown the application.

Hey Chip,

 

There is no other user to log in as; it's not a domain pc.  There's just the sole local administrator account, which is what the user is using.  Should I create a new user just to test it?

 

FYI during the Act uninstall attempt, after act was removed, I deleted the entire Act %appdata% folder, as well as program files / act, so that during the reinstall it could be all created fresh.  It didnt help.

 

Sadly the event viewer is virtually no help.

Twelve/Three Marketing, Inc.
Act! Certified Consultants
......Stephen Boulden
Twelve/Three Marketing, Inc.
P: 716.837.5727 x104
E: stephen@twelvethree.com
Highlighted
Silver Contributor
Posts: 1,808
Country: United_Kingdom

Re: Act! has encountered an error. Please shutdown the application.

It is worth a try and should only take a few minutes.

 

Have you also checked that the ACT SQL is running?

Copper Super Contributor
Posts: 106
Country: USA

Re: Act! has encountered an error. Please shutdown the application.

this workstation did not have SQL server installed.  I don't believe the error was related to SQL at all.   It is a desktop that is loading the database over the LAN from the server.  All other PCs on the same network are able to load it just fine, and none of them have SQL.

 

As unconventional as it is, I just ended up creating an RDB with sync.  And reinstalling Act on the LAN desktop with SQL, so that it could sync.  It's not pleasant but it's the only way I found to fix whatever it was that SP1 Update 4 broke, without undoing the update.

Twelve/Three Marketing, Inc.
Act! Certified Consultants
......Stephen Boulden
Twelve/Three Marketing, Inc.
P: 716.837.5727 x104
E: stephen@twelvethree.com
Silver Contributor
Posts: 1,808
Country: United_Kingdom

Re: Act! has encountered an error. Please shutdown the application.

Re SQL, when you said it was not a domain PC I then (wrongly) assumed it was a stand alone installation with a local database.

 

It is odd that it works on a locally installed database and not over the network. The only difference I can think of is the user does not have permissions on the network or server to access the server database. Trying another windows user with domain access rights might have shown if this was the problem.

 

As you say you have found a solution and I agree syncing a remote is not ideal to say the least.