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Act! has encountered an error. Please shutdown the application.

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Copper Contributor
Posts: 61
Country: USA
Accepted Solution

Act! has encountered an error. Please shutdown the application.

As soon as I log into Act, I get an Error dialog box: Act! has encountered an error. Please shutdown the application.

 

Eventviewer doesn't provide anything of use, I restart the computer still no joy.

 

Any ideas?

 

Act Pro v21.1 w/ Update 4.

 

Other computers on the network seem unaffected.


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Accepted by topic author KatyComputer
Thursday
Silver Contributor
Posts: 1,779
Country: United_Kingdom

Re: Act! has encountered an error. Please shutdown the application.

[ Edited ]

It sounds like the preferences may have become corrupted on your machine.

 

Please follow the article from the link below to rebuild the ACT preferences.

 

https://help.act.com/hc/en-us/articles/360024241154

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Solution
Accepted by topic author KatyComputer
Thursday
Silver Contributor
Posts: 1,779
Country: United_Kingdom

Re: Act! has encountered an error. Please shutdown the application.

[ Edited ]

It sounds like the preferences may have become corrupted on your machine.

 

Please follow the article from the link below to rebuild the ACT preferences.

 

https://help.act.com/hc/en-us/articles/360024241154

Copper Contributor
Posts: 61
Country: USA

Re: Act! has encountered an error. Please shutdown the application.

The corrupt preferences didn't solve my issue, but led me to the solution.

When I checked services via services.msc, nothing from Act was found, so I uninstalled & reinstalled Act, now all is well. Normally I hate doing this, because I have no idea what that means as it relates to registration & activation of Act, however it seems all is well. Act is still activated, I didn't need to register act etc.

Thank you!