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Act for Palm OS 2.0 Can't select database to sync onto Palm

New Member
Posts: 1
Country: United States

Act for Palm OS 2.0 Can't select database to sync onto Palm

I just re-installed Act 2007 & Act for Palm OS 2.0 after re-imaging the PC and updated to a newer Palm.

 

On the PC Act apprears to be just fine...but I am running into troubles with selecting the database to get stnc'd onto my palm T3.

 

When I select the correct database...it askes for the user name and password.  I am a 1-man office and do NOT passwords on the database and I know myself as the user...yet it continues to say "Invalid user name or password, Please try again.

 

What can I do to get around this problem?

Platinum Elite Contributor
Posts: 6,537
Country: USA

Re: Act for Palm OS 2.0 Can't select database to sync onto Palm

Hello jovil99,

Every ACT! database has a username, but a password is optional..you may or may not created one when you created your database. Try this:

 

- Open your database in ACT!, then go to Tools/Manage Users

- On the Manage Users screen, please note the name under the "User Name" column (may or may not be the same as Contact Name)

- Double-click on your user name to edit

- On the Edit User Information screen, click Reset Password, then uncheck "User must change password at next logon", then check "Password never expires".

- Click Finish, then click Close

- Close and then re-open your ACT! database

- Add your database to ACT! for Palm, using the User Name you noted, and leave the password blank

Greig Hollister

Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.