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Act for Advisors Install Issue

New Member
Posts: 3
Country: USA

Act for Advisors Install Issue

I've installed ACT successfully on our Citrix server. However, when installing Act4Advisors it crashes immediately with a vague error of "A4A5dbSetup.exe has stopped working". I'm installing on Server 2008 64bit. I've entered install mode before installation and I've tried to install during execute mode with the same results. Any help would be greatly appreciated!

 

Silver Contributor
Posts: 1,813
Country: USA

Re: Act for Advisors Install Issue

I've not seen this particular error, but I can tell you that we have been hosting ACT for Advisors in our Citrix environment with the same server specifications you mention.  For our customers, it has worked well in a citirx environment.

Test Drive Act! and Quickbooks over Citrix http://GoTryAct.com

Jon Klubnik| ActTrainer.com
(866)710 4228

ACT! Certified Consultant / ACT! Premier Trainer / ACT! Hosting Provider

New Member
Posts: 3
Country: USA

Re: Act for Advisors Install Issue

Also, I've tried downloading the package to my PC and running the install to make sure the download is good which it was.

Platinum Elite Contributor
Posts: 6,652
Country: USA

Re: Act for Advisors Install Issue

I've seen many install problems resolved by right clicking on the setup.exe and choosing run as administrator. It's worth a try.

Roy Laudenslager
ACT! Certified Consultant
ACT! Report Expert
Durkin Impact Report Designer
www.techbenders.com
royel@techbenders.com
541-343-8129
New Member
Posts: 3
Country: USA

Re: Act for Advisors Install Issue

I tried that just now to no avail. Up to now here's what I've tried

 

1. downloading and installing on the server in /install mode

2. downloading and installing o nthe server in /exec mode

3. Rebooted and tried #1-2 again

4. Tried installing as "Administrator" and in compatibility mode

 

Nickel Super Contributor
Posts: 492
Country: United States

Re: Act for Advisors Install Issue

Have you contacted Act4Advisors Support. They are at support@software4advisors.com