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Act error message when emailing from ACT using outlook2003

New Member
Posts: 7
Country: UK

Act error message when emailing from ACT using outlook2003

Hi. Act2007 with Office2003 SP2. The ACT user email is setup to use outlook. IF the act user tries to email out of act by clicking on the underlined email address field a blank outlook new mail window is opened but the to address is not populated it is blank. Next outlook and act appear to be in a crashed/hanging state until you kill the "new mail" process in task manager. Then ACT displays a message saying "The remote procedure call failed. (Exception from HRESULT: 0x800706BE) Anyone any ideas ?? thanks
Nickel Super Contributor
Posts: 441
Country: UK

Re: Act error message when emailing from ACT using outlook2003

The first thing I would try is a detaect and repair in Outlook.  To do this in Outlook click Help -> Detect and Repair.
 
Tom
New Member
Posts: 7
Country: UK

Re: Act error message when emailing from ACT using outlook2003

thanks for the reply. did a detect and repair, also put office 2003 sp3 on from Sp2. still the same. The problem occurs if outlook is not configured to "use microsoft word 2003 to edit email messages" in the tools - mail format tab. If the option to use word 2003 to edit email is selected then the following happens. an "ACT! address book" window opens containing the following "microsoft office word is selected as your email editor. To record history and attach email to ACT! contacts, MS word cannot be used to edit email in outlook. This option can be turned off........" if the above window is oked an outlook untitled message window appears with the To address being populated with the correct email address. This is really what we want but not using word as the mail editor. anymore ideas ?
Nickel Super Contributor
Posts: 441
Country: UK

Re: Act error message when emailing from ACT using outlook2003

Yeah unfortunately word as the email editor doens't work in v9.  Disable that and try setting the message format as plain text or rtf, do you still get the same error?
 
Tom
Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: Act error message when emailing from ACT using outlook2003

Copper Contributor
Posts: 46
Country: USA

Re: Act error message when emailing from ACT using outlook2003

i did "detect and repair," in outlook, and then ran the following from the Run command:

Regsvr32.exe %Windir%\System32\Ole32.dll

 

and it fixed the problem.