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Act doesn't display its icon on Taskbar/start menu

Copper Super Contributor
Posts: 95
Country: USA

Act doesn't display its icon on Taskbar/start menu

Hi,

 

I added a second user onto my PC, a "work" account, that I distinguish from a "personal" user account on the same machine.

 

Previously Act was installed on just the single user account.  I realized after installing Outlook on the Work account that not all Act components made it to the new Work account so I reinstalled Act while in the Work account.

 

All works OK except that the Act 2010 icon isn't displayed on the Win 7 taskbar and start menu.  Instead a default Windows icon (looks like a piece of paper with some text on it) is displayed. 

 

How do I get the correct Act icon to display here?

 

Mike 

Platinum Elite Contributor
Posts: 6,537
Country: USA

Re: Act doesn't display its icon on Taskbar/start menu

Hello Mike,

Is this the case with both user accounts, or just one of them?

Greig Hollister

Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.

Copper Super Contributor
Posts: 95
Country: USA

Re: Act doesn't display its icon on Taskbar/start menu

It is just on the new user.

 

The icon is fine on the original user.

 

Mike

Platinum Elite Contributor
Posts: 6,537
Country: USA

Re: Act doesn't display its icon on Taskbar/start menu

I believe that information would be stored in the user files of the original user, under which ACT! was installed. You should be able to browse to C:\Users\(original user)\Desktop and copy the ACT! icon, then paste it into the Dekstop folder for the other account. You can think right-click on that icon from the work account's desktop and select "Pin to Start Menu". I'm honestly not sure if there is an option like this or a user folder for the Windows 7 taskbar.

Greig Hollister

Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.