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Act! does not fully launch but gives error message

New Member
Posts: 1
Country: USA

Act! does not fully launch but gives error message

I am quite a newbie and am trying to decide on switching to Act! from a competitor.  When I launch Act Pro, it only shows the tabs at the top of the screen and on the left side of the screen.  The middle is completely blank for at least 5-7 minutes at which time an error message pops up with "Stop running this script?  A script on this page is causing your web browser to run slowly.  If it continues to run, your computer might become unresponsive."  Any answers for this issue?

 

Also having an issue with emails sent to a contact not showing up in the "history" tab. 

 

Thanks so much for your patience.  Smiley Happy 

Copper Elite Contributor
Posts: 144
Country: Australia

Re: Act! does not fully launch but gives error message

Hi Chooten,

for the first problem, in Act! go to the tools menu, and select Preferences down the bottom. Then open the Start-up Tab, and set the Start-up view to 'Contacts' as it may be set to 'Welcome' at the moment. The Welcome screen usually provides some Act! related information and resources that it loads from the website, but most people do not tend to use it. Setting it to show the Contacts screen will instead display your contacts in your database when you open Act!

for the email issues, there are a couple of things you will want to check:

1. in the Act! Preferences, under the Email & Outlook Sync tab, go int o the email system setup, and on step 5 make sure that record history is turned on for at least email subject and message.
2. if the contact you are emailing is a user in the act! database, you will want to go into the Act! preferences, go to the admin tab, and make sure that "allow history creation for emails sent from a user of this database to another user" is ticked
3. open Outlook, and confirm that the Act! plugin is enabled, and that there is an Act! addressbook added in.

Cheers
Jared Dalrymple | Technical Consultant | P:+61 7 3423 3551
jared@evolutionmarketing.com.au | Evolution Marketing Services