09-12-2017 01:35 AM
Act! Pro - 188.8.131.52. Update 4
Office Home and Business 2016
I keep finding empty Act folders strewn across my filing system.
Folder contains another which is empty as follows
-> ACT Data
I'm unsure if the problem is linked to Outlook. Possibly if I save something from my email, Act creates a folder. I couldn't say for certain though.
I deleted 84 top folders yesterday, this morning I have 4 more.
It's more of an irritation than a problem as such but I would like to find out why it's doing it and how to stop it.
09-12-2017 05:50 AM
09-12-2017 06:17 AM
PAD File location
Supplimental File Location
Both of the above are the same. The below is different
Database File Location
All are located on the server, although the Database file location is a 'mapped network drive'.
Aside from all locations being on the server (including the empty creations), they're not being created specifically in the same place.
> PAD File location and Supplimental file location 'loose' on server
> Mapped network drive A (folders are being created here)
> Mapped network drive B (Database file location)
I hope I've explained properly
09-12-2017 09:38 AM
09-13-2017 01:58 AM
09-13-2017 04:24 AM
Actually opening the Act program and accessing it daily: none (as far as I'm aware) We are using Act mainly to share email history between staff so we can track conversations etc for reference.
No 3rd party addons
We are using Outlook integration. If we were to disable it, would the history be back-dated once it is reconnected?
It appears the folder is being created by myself (unintentionally, of cause).
The locations where the folders are being created appear to be recently used folders.
I have tried a few actions such as:
A folder appears to have been created where I have saved items from Outlook,
A folder has also been created when attaching an item to an email, placing it in the location where the attachment was saved. This appears to be inconsistant though as I've attached a few things this morning and not all of the locations are sporting a new folder.
The Database File Location is saved in a folder on the server. This folder has been mapped to individuals login on a particular workstation.
I have noticed that I get errors almost daily (sometimes multiple times a day) on Outlook saying I need to reconnect the database.
If I was to save the PAD to the workstation then would all users be looking at the same data?
09-13-2017 04:40 AM
Saving the PAD file to the local machine should help with those errors. The PAD file is just a pointer and contains the location of the database on the network. It doesn't contain any contact data. Open it in a text editor to see for yourself.
This can be copied and saved on each machine. Each will point back to the same database on the server so all users would still be accessing the same data.
You'll need to set up the Outlook integration again, except this time using the locally stored PAD file, instead of one across the network.
If you were to disable the Outlook integration, either by turning it off in the Act! preferences, or disabling the add-in Outlook, the email history wouldn't be recorded any more. You could manually choose to attach the emails again after you re-enable it by selecting the missing emails in Outlook, and clicking Quick Attach from the Add-ins tab.
09-13-2017 07:30 AM
09-27-2017 01:50 AM
Apologies for the late reply.
By moving the PAD file to the C drive of my PC, I have ceased to find empty Act folders on our server.
On a side note: this has not stopped the error (which I think was the original intention of moving the PAD file.)
Should I start another thread RE the error:
Unable to perform the requested action. There are no ACT! address books setup at this time.
09-27-2017 02:03 AM
Good news Kassa!
For the additional error, please try the steps in the following Knowledgebase article, to re-add your Act! address book.
You must first remove the old Act! address book in step 3 before re-adding it.