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Act! crashes when trying to create an attachment

New Member
Posts: 6
Country: USA

Act! crashes when trying to create an attachment

Hello!

 

We're running Sage act! Pro 2013 version 15.1.108.0 on Windows 10 with Office 2007. The company files are stored on a server running Microsoft Server 2012 R2 Essentials virtualized on VirtualBox.

 

When one of the workstations attempts to make an attachment, act! crashes.

 

I attempted this work around here and applied it on both the workstation and the server, but to no avail (I followed instructions for the manual copying and "gacutil" command, reboot, etc. that applies to act! Pro 2013 and my version).

 

Here are the specific steps to reproduce the problem:

  • Login
  • Click on "Lookup"
  • Click on "Last name"
  • Type in a last name
  • Open the profile
  • Double click on the Notes field to edit, create, etc. a note
  • A dialog box comes up. Click on "Attach"
  • Click on "Shortcut"
  • Navigate to a file on the server
  • Double click the file
  • PROGRAM CRASHES HERE

I'll look forward to seeing a solution present itself and will fill you in on any other specifics you might need.

 

Thanks, in advance, for your kind help and consideration!

Administrator
Posts: 4,024
Country: United_Kingdom

Re: Act! crashes when trying to create an attachment

[ Edited ]

Hi Mar,

This is a known issue with attaching documents and the documents tab in Act! using Windows with .NET 4.6 installed. There is a fix available for Act! v17.

Unfortunately Act! 2013 is not compatible with Windows 10 due to .NET 4.6 being a prerequisite of running Windows 10. See the below Knowledgebase article for full compatibility listings.
http://kb.swiftpage.com/app/answers/detail/a_id/29767

 

 

New Member
Posts: 6
Country: USA

Re: Act! crashes when trying to create an attachment

Hello, Gary

 

Thank you for taking the time.

 

Do you know if there are any plans to support the product?

 

If not, which product by Swiftpage would you recommend by way of smooth transition from our current solution?

 

 

Administrator
Posts: 4,024
Country: United_Kingdom

Re: Act! crashes when trying to create an attachment

Act! 2013 will not be updated to support Windows 10.

 

For the best advice and recommendations for Act! in your particular situation, please call us on 866 873 2006 or contact one of our Certified Consultants.

Skilled Commentator
Posts: 37
Country: USA

Re: Act! crashes when trying to create an attachment

Just installed the latest Windows 10 update (a big one release yesterday) and the Documents Tab and opening the attached documents are now working! No thanks to the ACT team. (Note ACT! Prem) Maybe someone else can verify is the Pro version is working.