11-05-2015 10:54 AM
We're running Sage act! Pro 2013 version 220.127.116.11 on Windows 10 with Office 2007. The company files are stored on a server running Microsoft Server 2012 R2 Essentials virtualized on VirtualBox.
When one of the workstations attempts to make an attachment, act! crashes.
I attempted this work around here and applied it on both the workstation and the server, but to no avail (I followed instructions for the manual copying and "gacutil" command, reboot, etc. that applies to act! Pro 2013 and my version).
Here are the specific steps to reproduce the problem:
I'll look forward to seeing a solution present itself and will fill you in on any other specifics you might need.
Thanks, in advance, for your kind help and consideration!
11-06-2015 03:14 AM - edited 11-06-2015 03:15 AM
This is a known issue with attaching documents and the documents tab in Act! using Windows with .NET 4.6 installed. There is a fix available for Act! v17.
Unfortunately Act! 2013 is not compatible with Windows 10 due to .NET 4.6 being a prerequisite of running Windows 10. See the below Knowledgebase article for full compatibility listings.
11-06-2015 09:49 AM
Thank you for taking the time.
Do you know if there are any plans to support the product?
If not, which product by Swiftpage would you recommend by way of smooth transition from our current solution?
11-09-2015 01:23 AM
Act! 2013 will not be updated to support Windows 10.
For the best advice and recommendations for Act! in your particular situation, please call us on 866 873 2006 or contact one of our Certified Consultants.
11-16-2015 08:23 AM
Just installed the latest Windows 10 update (a big one release yesterday) and the Documents Tab and opening the attached documents are now working! No thanks to the ACT team. (Note ACT! Prem) Maybe someone else can verify is the Pro version is working.
04-02-2018 08:05 AM
Ironically, my computer with ACT! 2015 on Win10 crashes when attaching a file to a note, but my computer with ACT! 2013 on Win10 attaches fine. Go figure.
04-09-2018 03:01 AM