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Act bulk letter Outlook integration

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New Member
Posts: 3
Country: Germany
Accepted Solution

Act bulk letter Outlook integration

I am using Act 22.1.4 and Office 365 (latest Version) and Windows 10 2004

 

I am using the german version so i am not sure if i am using the correct translation. I am not able to send "bulk letters" with my outlook client. After starting the transaction a dialog box appears which states that the "bulk letters" are sent to the contact within the group. The dialog box closes with no errors. Looking in my outlook no emials were sent. Sometimes he sent an email but no attachments or contents. My prepared newsletter which i chose before does not appear. He just sent an empty mail.

 

I already reinstalled Office and Act. I installed first O365 and then Act. No effect.

 

Any ideas?

 


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Solution
Accepted by topic author Hakiro
a month ago
Nickel Elite Contributor
Posts: 559
Country: Germany

Re: Act bulk letter Outlook integration

Changing your Office installation from "current channel" to "semi-annual channel" will basically install a slightly "older" Office version which doesn't have the problem.
You might need some help with that from your IT guy....
Andreas Schlesselmann
Melville-Schellmann GbR
Germany
www.melville-schellmann.de

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Nickel Elite Contributor
Posts: 559
Country: Germany

Re: Act bulk letter Outlook integration

HI Hakiro,

the "protected area" of this community contains hints to this being a Microsoft Outlook problem with the so-called "current channel" setting. Setting Office to the semi-annual channel should resolve this.

As you are located in Germany, feel free to contact me at Melville-Schellmann directly.

 

 

Andreas Schlesselmann
Melville-Schellmann GbR
Germany
www.melville-schellmann.de
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New Member
Posts: 3
Country: Germany

Re: Act bulk letter Outlook integration

I will try and give you a feedback. But that will not help me today or? I mean it is not running now. The channel are about the updates as far as i understood. Or am i wrong?

Highlighted
Solution
Accepted by topic author Hakiro
a month ago
Nickel Elite Contributor
Posts: 559
Country: Germany

Re: Act bulk letter Outlook integration

Changing your Office installation from "current channel" to "semi-annual channel" will basically install a slightly "older" Office version which doesn't have the problem.
You might need some help with that from your IT guy....
Andreas Schlesselmann
Melville-Schellmann GbR
Germany
www.melville-schellmann.de
Highlighted
New Member
Posts: 3
Country: Germany

Re: Act bulk letter Outlook integration

That worked out THX