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Act and Microsoft Outlook Opening

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New Member
Posts: 6
Country: United States
Accepted Solution

Act and Microsoft Outlook Opening

When I open ACT  send and e-mail and then attempt to open Microsoft Office Outlook . Outlook will not open and I get the following message.

"Can not open your default e-mail folders.The file C:\users\djalschuler\AppData\local\Microsoft\Outlook.pst is in use and cannot be accessed. Close any application that is using this file. You might need to restart your computer."

If I close ACT!E-mail, I can open Outlook.

Is there another solution so that I will not have this conflict?

Thanks 

Don

Accepted Solutions
Solution
Accepted by topic author djalschuler
‎09-25-2015 03:20 AM
Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: Act and Microsoft Outlook Opening


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Solution
Accepted by topic author djalschuler
‎09-25-2015 03:20 AM
Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: Act and Microsoft Outlook Opening

What version of ACT! (the full build from Help | About)?

What version of Outlook?

New Member
Posts: 6
Country: United States

Re: Act and Microsoft Outlook Opening

Act Version 11.0 and Outlook version 2007
Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: Act and Microsoft Outlook Opening

With ACT! 11, in Tools | Preferences | Email - tell it to just use Outlook and not ACT! Email

 

It's much more efficient that way

Copper Contributor
Posts: 58
Country: United States

Re: Act and Microsoft Outlook Opening

Mike,

Since my problem is similar I thought I would just attached to this thread.

 

I am using Act 2012 and my error message is: "object reference not set to an instance of an object". this comes up as I click on the e-mail button on the top bar. It also says my ActEmail MFC application has stopped working.

just spent an HOUR on the phone with tech support and got ZERO assistance in getting this problem resolved.

 

Can you offer any insight?

Thanks for your help

Jeff

Jeffrey Anshel