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Act address book missing in outlook type list

Copper Contributor
Posts: 15
Country: Indonesia

Act address book missing in outlook type list

I have Outlook 2013 running on a Windows 8.1 computer.  I have ACT 17.2  installed.  To get the aatched email working, I need to go to Accounts, Address Books, and start a New book.  I'm supposed to be able to select ACT address book from the Type list, but it does not display !

 

Please ... don't suggest uninstall / reinstall.  I've done that already, multiple times !  

 

I've read all the KB articles and tried the things suggested even though they are for earlier versions.

Any suggestions

Moderator
Posts: 68
Country: United_Kingdom

Re: Act address book missing in outlook type list

Just to make sure you have followed the correct KB, can you confirm that the one that you followed was this one: http://kb.swiftpage.com/app/answers/detail/a_id/22776/kw/missing%20address%20book%20in%20Outlook

 

If that is the case, you will need to remove Act again but this time, take a look at the following KB's: http://kb.swiftpage.com/app/answers/detail/a_id/38101/kw/manually%20uninstall%20Act

http://kb.swiftpage.com/app/answers/detail/a_id/13531/kw/manually%20remove%20address%20book#s4

 

The first KB explains how to manually remove Act. It is worth following this KB to make sure there are no remaining files or registry keys. In the second KB, the section which you need to look at is the "Removing the Address Book from the registry". This will help you remove any of the remaining registry keys to do with the Act address book.

 

After you have fully removed Act, reinstall. If that still doesn't work it is worth removing both Act and Outlook, then reinstalling Outlook and finally reinstalling Act.

 

I hope this information helps.

 

Peter

JM
Nickel Contributor
Posts: 581
Country: USA

Re: Act address book missing in outlook type list