12-03-2011 11:46 AM
Looking for alternatives to smart tasks to use with Act! in order to automate routine tasks.
Anyone using SAM by Northwoods that care to comment on it? Specifically its user friendliness, the earning curve to set up and use and the support available?
12-03-2011 01:21 PM
12-03-2011 01:39 PM
Are you currently using SAM it in your business?
I guess I am a little concerned about investing a lot of time in SAM and then Act! coming up with a major improvement to smart tasks, perhaps to unlikely to be a concern.
12-03-2011 09:46 PM
I've installed and configured SAM for numerous clients, in different professions. There's nothing that comes close to automating your business - everything from tasks to emails to field updates to whatever you can think of.
ACT might have improvements in the area of SmartTasks, but I really don't see them approaching the features of SAM anytime soon. It's not just the automated tasks and the like in SAM, it's the abilty to run/group them as campaigns - which is key.
You won't be disappointed in SAM, but as you've heard it's "exacting" - so either plan on taking tons of your time to learn, configure, test, and deploy, or get someone to do it for you that has experience, which, of course, I do.
12-05-2011 08:30 AM
Thank you Richard,
I will consider my options after I've had a chance to test drive it a bit during the 30 day trial.
My first impressions are not positive: A link to training video on their Help section is not working plus I left an email message with their tech department 3 days ago and still no response or even an acknowledgement. Makes one wonder if they should investing in SAM.
12-05-2011 12:14 PM
The support is often a bit slow, but you will get a response eventually, and it'll be helpful/accurate. Also, as you have found out, the videos are out-of-date as well. However, I will say the documentation is good, and the product (at least in the installs I've done) is error-free.
SAM comes with some sample campaigns, and between those and the documentation, you can figure out pretty much any process.