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Act V21 UPdate 2 Will not attach email to contacts when sending but will when replying and incoming email

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Copper Contributor
Posts: 5
Country: USA

Act V21 UPdate 2 Will not attach email to contacts when sending but will when replying and incoming email

It seem that when I reply to an email or an email is sent to me it attaches to a contact.  When I use act to open Outlook 2016 the email does not attach.  I have been thru the setup and removed and added the outlook plugin.  Any suggestions