08-08-2008 01:33 PM
I've had the same issues with the SQL update and not sure if that is part of the problem. I did a backup to Act 10 and tried the update from within the program. There was an update available and this was to the version just after the CD as I had not done this previously I think. The update seemed to go through but there was a window with an OK button but no inforamtion. I clicked it and the update closed down. When I rebooted the system and tried to open Act again I get an error asking do I want to send the report information to Microsoft. I select no but it just repeats. I checked in program uninstall and Act is no longer listed. I tried a fresh install from the CD and it says I must uninstall first however there is nothing listed anywhere.
I can't get rid of the SQL error and the hotfix 1002 gives an error that it appies only to Act. Please advise. I'm not sure where the error lies in this mess.
08-08-2008 05:30 PM
08-08-2008 05:30 PM
08-08-2008 07:50 PM
08-08-2008 08:04 PM - edited 08-08-2008 08:10 PM
I'm having problems with the Act 10.0 update that I believe would have taken me to 10.0.3. I tried doing the update from within the program. It locked up. So I ran a version I downloaded back in July. Everything related to Act crashed ... outlook service and act (it won't even open at this point). I don't have my CD with me so how can I get Act back up and running again?
Is there a way to download a full version of Act 10.0.3, run the Act uninstaller and then install the full version? I do have a full version of 10.0.2 downloaded but then I'm back to not having the upgrade. If I go the 10.0.2 route, how do I get upgraded?
Suggestions as this point?
One final question, what is the update vs. the hotfix?
I do have a backup of the Act database.
Thanks for your time.
08-10-2008 07:22 AM
Go to the ACT.com website and look under support|downloads. 10.01, 10.02, and 10.03 are all available there along with the hotfixes.
I would go ahead and download the 10.03 update (all updates are supposed to be cumulative) and the hotfix. Im not sure if the 10.03 update lisated there includes the hotfix or not. I think it does though, anyone know for sure?
08-10-2008 07:42 AM
Thank you for your suggestion but those are not full versions. They are updates and hotfixes. If you read the nature of the thread, our problems exist because we did exactly that. Act stopped working and we got all kinds of errors (see previous messages in this thread). There were postings from Sage Support saying they were sending private messages to posters with full versions. We're looking for those full versions.
08-10-2008 12:52 PM
Why can't they make it easier to find the downloads? Everyone tends to look under the section called downloads not the knowledgebase. Thanks Roy. Now, the obvious question ... once we download 10.0.3, do we need to
do the update, the hotfix, both or none? Any tips so we don't encounter the same problems again?