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Act Sync Issue

New Member
Posts: 1
Country: USA

Act Sync Issue

We recently purchased a 4th license and am having trouble opening the remote database we have created for the 4th computer. When we try to open the remote database on the 4th computer we get an error message "could not authenticate user".


When we registered the 4th license we received an activation we need to do anything with this code before we can open a remote database?

Silver Contributor
Posts: 1,813
Country: USA

Re: Act Sync Issue

with that error, it's not a licensing issue, but that what you are typing for username and password doesn't match.  Try another user logging in to that database.  If necesssary, verify the username/pasword combonitation and recreate the rdb.

Test Drive Act! and Quickbooks over Citrix

Jon Klubnik|
(866)710 4228

ACT! Certified Consultant / ACT! Premier Trainer / ACT! Hosting Provider

Platinum Elite Contributor
Posts: 6,537
Country: USA

Re: Act Sync Issue

You can also logging into the remote database as the Admin user for the main database, then go to Tools > Manager Users and verify or reset the remote user's login information. Then have the remote user try logging in. And, yes, if you have not registered the installation of ACT! on the remote database, you should go ahead and do that.

Greig Hollister

Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.