08-09-2012 01:59 PM
We recently purchased a 4th license and am having trouble opening the remote database we have created for the 4th computer. When we try to open the remote database on the 4th computer we get an error message "could not authenticate user".
When we registered the 4th license we received an activation code...do we need to do anything with this code before we can open a remote database?
08-10-2012 06:49 AM
with that error, it's not a licensing issue, but that what you are typing for username and password doesn't match. Try another user logging in to that database. If necesssary, verify the username/pasword combonitation and recreate the rdb.
08-10-2012 08:42 AM
Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.